EMS dispatcher helps 9-year-old 911 caller get emergency care for his baby sister

Tom Polzin

Hennepin EMS Dispatcher Tom Polzin and Minneapolis 911 Operator Lori Patrick will be joining 9-year-old Rodrigo Sanchez Sosa of Minneapolis in receiving the “Local 9-1-1 Heroes Award” from the National 911 for Kids Program; in conjunction with the Association of Public Safety Communications Officials (APCO) International Convention on August 20 at 6:00 pm.

On May 5, 2012, Sosa’s baby sister was unconscious from a prolonged seizure, so he called 911. Lori Patrick received the call, and recognizing the severity of the emergency, transferred it to Hennepin EMS Dispatcher Tom Polzin.   Thanks to the calm, composed way Sosa described his sister’s symptoms, Polzin was quickly able to assess the situation and send the ambulance.  He then remained on the phone with Sosa until emergency responders arrived. Continue reading “EMS dispatcher helps 9-year-old 911 caller get emergency care for his baby sister”